The Ecommerce D2C Scaling Partner and a Specialist Retention Agency
We build compounding revenue through automated retention flows and omnichannel CRM. If your LTV is low and repeat purchase rate is flat, you need a system that keeps buyers coming back.
Trusted by 25+ d2c brands
You're building a business on a leaky bucket. Here is why your LTV is flat.
Most D2C brands spend 90% of their effort on acquisition and 10% on retention. The result is a business that's entirely dependent on the next ad click. We reverse that. We build automated systems that turn one-time buyers into lifelong advocates, protecting your margins from rising CAC.
- One-time purchase syndrome - you're paying to 'buy' the same customer twice
- Generic email blasts that get ignored or marked as spam - zero personalization
- Silent churn - customers leaving your brand without you even knowing why
Why D2C Brands Move Their Retention to PeakPilots
Sending emails is easy. Building a coordinated retention ecosystem across email, WhatsApp, and SMS that actually drives LTV is hard. We use RFM modelling and data-driven flow logic to ensure your brand is always top-of-mind.
RFM Segmentation
We segment your audience by Recency, Frequency, and Monetary value to ensure the right message hits the right buyer at the right time.
Behavioral Flow Logic
Automated journeys triggered by real-time customer actions. Welcome, Abandoned Cart, Post-Purchase, Win-back, and Replenishment.
Omnichannel CRM
We coordinate Email, WhatsApp, and SMS as one unified system. No fragmented messaging or over-communicating on the wrong channel.
LTV Engineering
Systems designed specifically to increase repeat purchase rate and average order value (AOV) over the customer lifetime.
PeakPilots retention is built for one type of brand.
We don't manage retention for every brand. We work with D2C brands on Shopify that have a validated product and a growing customer base ready for automated scale.
Setting Up Klaviyo First Time
You have a customer base but you're not emailing them. You need your core flows set up and a strategy for monthly campaigns.
This is me →Low Repeat Purchase Rate
You have traffic and sales but people only buy once. You need a win-back strategy and an automated retention system.
This is me →Maximizing LTV at Scale
You have the basics. Now you want to use RFM modelling and omnichannel automation to maximize every customer's lifetime value.
This is me →Three Retention Tracks. Every Stage of D2C Customer Loyalty.
Whether you need Klaviyo email marketing foundations built from scratch, advanced CRM strategy for scale, or full omnichannel retention management.
Klaviyo & CRM Setup
From Audit to LTV: The PeakPilots Retention Playbook
A structured, high-performance journey from initial technical audit to aggressive market scaling.
Data & Audit
Full audit of your customer data and existing flows. We identify exactly where your retention bucket is leaking.
Flow Engineering
Building the core automated journeys. Every flow is scripted, designed, and tested before going live.
Launch & Segment
Flows go live and list segmentation is applied. We begin the first 30 days of data collection and behavioral tracking.
Optimize & Scale
Monthly campaign management and flow A/B testing. We focus on increasing repeat purchase rates and LTV every month.
Invest in LTV. Not Just First-Click.
Fixed monthly management for email, SMS, and WhatsApp automation. We fix your bucket before we pour more water in.
Everything you need
to know.
Need more answers? Reach out to our D2C marketing agency experts. As a direct to consumer marketing agency, we are here to solve your growth bottlenecks.
Core flow improvements (Abandoned Cart, Welcome) show impact in 14-21 days. Full retention momentum and LTV growth typically stabilise by month 3 as behavioral segmentation kicks in.
Klaviyo is our primary engine for email and SMS. For WhatsApp, we work with Interakt, Wati, and AiSensy. We choose the stack that best fits your scale.
Yes. Every email, WhatsApp message, and SMS is scripted and designed in-house to ensure it is on-brand and built to convert.
Depends on your brand and audience. We typically run 2-3 high-value campaigns per week, balanced with automated flows to ensure you don't spam your list.
We require a 3-month minimum to complete behavioral data gathering and flow optimization. After month 3, all plans are month-to-month.
Fixed monthly retainer covering strategy, production, and management. No hidden fees, no per-email charges, and no markups on tool costs.
LTV grown. Acquisition CAC protected.
From fashion brands recovering 20% of abandoned carts to wellness stores doubling their LTV in 90 days - here's what a specialist retention marketing agency delivers when flow logic, segmentation, and omnichannel messaging work together.
Case Study 01 · Fashion
Riwa Fashion
Fast Fashion Creative Scaling
Moved from static catalog ads to high-volume UGC creatives and trend-based reels. Relatable styling content unlocked consistent performance growth across Meta campaigns.
47%
CPA Drop
1.8x
CVR Increase
₹74L
Monthly Revenue
Case Study 02 · Luxury Watchmaking
Espírito Santo Relojoeiro
A 70-Year Legacy Reborn
Bringing a traditional Portuguese heritage brand into the digital era with a performance-first omnichannel strategy. Consistent growth across Meta and Google ads.
5.2x
Average ROAS
+140%
Revenue Growth
2.5M+
Portugal Reach
Case Study 03 · Jewellery
The Jewellery Store London
Luxury Conversion Optimisation
Aspirational UGC showcasing real-life styling and gifting moments improved trust and buyer confidence. The balance of luxury positioning and authenticity increased conversion intent and repeat engagement.
39%
CPA Drop
1.7x
CVR Increase
₹48L
Monthly Revenue
Ready to Stop Renting Your Customers and Start Owning Your Growth?
Book a free 30-minute Retention Audit. Our specialists will review your current customer data, identify the exact gaps in your automated flows, and show you the fastest path to a 30%+ increase in repeat revenue - no generic tips, just a real LTV growth plan.